Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. It is a binding commitment designed to help you manage your gambling activity. Self-exclusion is different from a cool-off period or time-out: once activated, it cannot be cancelled before the chosen period ends, and you will be unable to place bets, make deposits, or access your account during that time.

Self-exclusion is a permanent or temporary ban on your own gambling account. When you self-exclude, you agree that you will not gamble on Mostbet for the duration you select. This is a serious decision and should only be made when you feel you need to step back from gambling. Unlike a cool-off period (which is temporary and can be lifted early), self-exclusion is binding and cannot be reversed until the full period has passed.

You can choose from the following self-exclusion periods when you activate your restriction:

You can activate self-exclusion through your account settings, by email, or by contacting our support team. Follow the steps below:

Send an email to [email protected] with the subject line "Self-Exclusion Request." Include your account username, the exclusion period you wish to apply, and confirmation that you understand the restriction is binding. Our support team will process your request within 24 hours.

Contact our support team via live chat or phone (available 24/7). Our representatives will guide you through the self-exclusion process and answer any questions. You can reach us through Telegram, live chat on our website, or by phone. Support is available in English, Nepali, and Hindi.

Once your self-exclusion period begins, the following restrictions apply to your account:

If you have funds remaining in your account when self-exclusion is activated, you may request a payout of your balance. Funds will be returned to the payment method you used to deposit (or a verified alternative method). Payouts are processed within 1–24 hours, depending on your payment provider. You do not forfeit your balance by self-excluding; you retain the right to withdraw any remaining funds.

This is a key principle of self-exclusion: once activated, your exclusion cannot be cancelled, reversed, or shortened before the chosen period expires. This is a regulatory requirement and is designed to protect you. If you have chosen a permanent self-exclusion, your account will remain closed indefinitely. If you have chosen a temporary period, your account will automatically reopen once that period has ended.

Self-exclusion on Mostbet applies only to your account with us. If you wish to self-exclude across multiple gambling operators, you may register with national or international self-exclusion schemes. These registries allow you to block access to multiple licensed gambling sites at once.

If you are in Nepal or another jurisdiction, check with your local gambling regulator or support organization for available multi-operator self-exclusion options.

In addition to account-level self-exclusion, you can install software on your device to block access to gambling websites and apps. These tools provide an extra layer of protection:

These tools are independent of Mostbet and can be used alongside your self-exclusion to provide additional control.

If you are struggling with gambling, please reach out to a support organization. These services offer free, confidential help:

You can also contact Mostbet support at [email protected] or via live chat if you need assistance with self-exclusion or responsible gambling tools.

No. Self-exclusion is binding and cannot be cancelled, reversed, or shortened before the period expires. This is a regulatory requirement and is designed to protect you. If you are tempted to cancel your self-exclusion, we encourage you to contact a support organization or speak with our support team about alternative responsible gambling tools.

When your self-exclusion period expires, your account will automatically reopen. You will be able to log in and use your account normally. However, we recommend that you take time to reflect on your gambling habits before resuming play. If you feel you need additional support, you can immediately activate a new self-exclusion period or contact a help organization.

You cannot extend an active self-exclusion period before it expires. However, once your current period has ended and your account reopens, you can immediately activate a new self-exclusion for a longer duration if you wish.

Your account will be closed during the self-exclusion period, but it will not be deleted. Any remaining balance will be available for withdrawal. Loyalty points and VIP status may be affected depending on the length of your exclusion; contact support for details. Once your exclusion period ends, your account will reopen with your history intact.

No. If you attempt to register a new account while self-excluded, we will identify you through our verification systems and block the new account. Self-exclusion applies to you as an individual, not just to a single account. Attempting to circumvent self-exclusion is a violation of our terms and may result in permanent account closure and forfeiture of funds.

You can reach our support team 24/7 via live chat on mostbet-nepal.help, email at [email protected], Telegram, or phone. Our team is available in English, Nepali, and Hindi. Average response time is under 2 minutes on live chat.

In addition to self-exclusion, Mostbet offers several responsible gambling features to help you manage your play. These include deposit limits, loss limits, session time limits, a reality check reminder, and a cool-off period (temporary pause). You can set these tools at any time in your account settings. For more information about all available tools, visit most bet.com or contact our support team.